"class": "marketing". Sendbaze then does the things Gmail, Yahoo and Outlook require of bulk senders.
What is added
List-UnsubscribeandList-Unsubscribe-Postheaders on every marketing email, so mail clients show an Unsubscribe button next to the sender. One click marks the addressunsubscribeon your suppression list and emits anemail.unsubscribedwebhook.{{unsubscribe_url}}in your HTML or text is replaced with the same link, so you can add a visible footer link. Use it: some clients only show the button for senders they already trust.- Header hygiene:
Message-ID,DateandPrecedence: bulkare set for you.
List-Unsubscribe header, Sendbaze keeps yours.
Rules
- Only send to people who opted in and keep a record of when and how. POPIA and the CAN-SPAM style rules of receiving providers both require it.
- Honour unsubscribes everywhere: an address marked
unsubscribestill receives your transactional email (receipts, OTPs) but no marketing, and your other systems should follow suit through the webhook. - Watch your complaint rate. At 3 or more complaints and a rate of 0.1% or more over 24 hours, sending pauses. See reputation.
- Send from a dedicated subdomain (
news.yourshop.co.za) so campaigns never affect transactional delivery.
Marketing SMS
The same class applies to SMS with an extra timing rule: 08:00 to 20:00 SAST, no Sundays or public holidays. Messages outside the window are held and sent at 08:00 on the next permitted day (the send response says"status": "scheduled"). Every marketing SMS carries an opt-out instruction, and a STOP reply suppresses the number for marketing. See SMS.