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Send newsletters and promotions with "class": "marketing". Sendbaze then does the things Gmail, Yahoo and Outlook require of bulk senders.

What is added

  • List-Unsubscribe and List-Unsubscribe-Post headers on every marketing email, so mail clients show an Unsubscribe button next to the sender. One click marks the address unsubscribe on your suppression list and emits an email.unsubscribed webhook.
  • {{unsubscribe_url}} in your HTML or text is replaced with the same link, so you can add a visible footer link. Use it: some clients only show the button for senders they already trust.
  • Header hygiene: Message-ID, Date and Precedence: bulk are set for you.
If you set your own List-Unsubscribe header, Sendbaze keeps yours.

Rules

  • Only send to people who opted in and keep a record of when and how. POPIA and the CAN-SPAM style rules of receiving providers both require it.
  • Honour unsubscribes everywhere: an address marked unsubscribe still receives your transactional email (receipts, OTPs) but no marketing, and your other systems should follow suit through the webhook.
  • Watch your complaint rate. At 3 or more complaints and a rate of 0.1% or more over 24 hours, sending pauses. See reputation.
  • Send from a dedicated subdomain (news.yourshop.co.za) so campaigns never affect transactional delivery.

Marketing SMS

The same class applies to SMS with an extra timing rule: 08:00 to 20:00 SAST, no Sundays or public holidays. Messages outside the window are held and sent at 08:00 on the next permitted day (the send response says "status": "scheduled"). Every marketing SMS carries an opt-out instruction, and a STOP reply suppresses the number for marketing. See SMS.