Send before your domain is verified

Live email normally comes from a domain you have verified. Many teams only get their domain, or access to its DNS, when they are close to production. Until then you can still see Sendbaze deliver a real email by sending from the shared test address:

onboarding@sendbaze.com

It works with a live key and from the Domains page of the dashboard, and the email takes the same path a customer email takes: queued, signed by Amazon SES in Cape Town, delivered, and reported in Logs and by webhooks.

The rules

The shared address is a taste of the product, not a way to send without a domain. Three limits keep it that way:

Rule	Detail
Own addresses only	It delivers to your organisation’s own addresses: the sign-in email of every member on the Team page and the billing email in Settings. The same mailbox with a `+label` counts (`thandi+test@yourshop.co.za` reaches the member `thandi@yourshop.co.za`). The Amazon SES simulator addresses are also allowed. Anyone else is refused with `403 sandbox_recipient_not_allowed` and nothing is queued.
100 emails per organisation	A lifetime total, not a monthly one. The 101st returns `403 sandbox_limit_reached`.
Counts as live email	Each one draws on your plan like any other live email: the monthly allowance, the Free plan’s daily cap and the warm-up limit all apply, and the message appears in Logs with a test address badge.

Both errors carry a domainsUrl pointing at the Domains page, where the fix always is: add and verify your own domain, and send from it to anyone.

Test keys (sk_test_) are different: they validate the request and store the message but never deliver, so they are not subject to these rules. Use a test key in CI and the shared address when you want to see an email arrive.

Send one

Put your own sign-in email in to.

curl https://api.sendbaze.com/v1/emails \
  -H "Authorization: Bearer $SENDBAZE_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "from": "Yourshop <onboarding@sendbaze.com>",
    "to": "you@yourshop.co.za",
    "subject": "Hello from Sendbaze",
    "html": "<p>It works.</p>"
  }'

Response

{ "id": "em_01j9x7k2r4m8q3v5n6b7c8d9e0", "status": "queued", "mode": "live" }

A display name before the address is fine; the address itself must be exactly onboarding@sendbaze.com. From the dashboard, open Domains: until one of your domains is verified the page offers Send test email from the shared address to your own inbox and shows how many of the 100 are left.

When it is refused

Response (403)

{
  "error": {
    "code": "sandbox_recipient_not_allowed",
    "message": "onboarding@sendbaze.com is a shared test address: it only delivers to your organisation's own addresses (its members and its billing email) and to the Amazon SES simulator addresses, and customer@example.com is not one of them. Nothing was queued. To email anyone else, add and verify your own domain with POST /v1/domains or on the Domains page; see domainsUrl.",
    "docs": "https://docs.sendbaze.com/errors#sandbox_recipient_not_allowed",
    "fields": { "to": ["customer@example.com is not one of your organisation's own addresses"] },
    "domainsUrl": "https://dashboard.sendbaze.com/domains"
  }
}

Move to production

Add and verify your domain

Follow Add and verify a domain. Most domains verify within half an hour of publishing the records.

Change from

Send from an address on your domain, for example orders@yourshop.co.za. From that moment the recipient rules and the lifetime total no longer apply.

Pick a plan for your volume

The Free plan includes 3,000 emails a month with a daily cap of 150. Compare plans when you send more.

Do not use made-up addresses on example.com or similar for testing. They bounce, and hard bounces are added to the suppression list and count against your reputation. Use your own address, or the simulator addresses.

Get started

Learn

Resources

Send before your domain is verified

The rules

Send one

When it is refused

Move to production

​The rules

​Send one

​When it is refused

​Move to production

The rules

Send one

When it is refused

Move to production