> ## Documentation Index > Fetch the complete documentation index at: https://docs.sendbaze.com/llms.txt > Use this file to discover all available pages before exploring further. # Plans and limits > What each plan includes, pay-as-you-go rates, what happens when an allowance runs out, and which limits apply to every organisation. Prices are in rand per month. Sendbaze is not yet VAT-registered, so no VAT is charged and the listed price is what you pay. Allowances reset on your billing day; `GET /v1/usage` shows the current period, what is used and what is left. | Plan | Price | Emails / month | SMS / month (SA numbers) | Email overage | SMS overage | | - | - | - | - | - | - | | Free | R0 | 3,000 (150 a day) | 50 test SMS once, after card verification | None (hard stop) | None | | Pay as you go | R0, no subscription | Prepaid wallet | Prepaid wallet | R0.015 / email (R15 per 1,000) | R0.29 / segment | | Starter | R299 | 50,000 | 300 | R0.012 / email | R0.27 / segment | | Growth | R999 | 150,000 | 1,000 | R0.010 / email | R0.26 / segment | | Scale | R2,999 | 500,000 | 4,000 | R0.008 / email | R0.25 / segment | | Enterprise | From R6,000 | Custom | Custom | Negotiated | Negotiated | The Free plan's 50 SMS are a once-off after card verification; when they are used, further SMS need a wallet top-up or a paid plan. Annual billing gives two months free. Transactional and marketing SMS cost the same per segment. Included SMS apply to South African numbers; other countries are charged from your wallet at that country's rate. ## Entitlements by plan | Entitlement | Free | PAYG | Starter | Growth | Scale | Enterprise | | - | - | - | - | - | - | - | | Sending domains | 1 | 3 | 5 | 15 | Unlimited | Contract | | Webhook endpoints | 1 | 3 | 5 | 10 | 20 | Contract | | Log history (metadata and events) | 3 days | 7 days | 30 days | 60 days | 90 days | 13 months | | Team seats | 1 | 2 | 3 | 5 | 10 | Contract | | Daily email cap | 150 | None | None | None | None | None | | Spend cap and low-balance alerts | — | ✓ | ✓ | ✓ | ✓ | ✓ | | Branded / dedicated sender ID request | — | — | — | ✓ | ✓ | Included | | Dedicated IP | — | — | — | — | Add-on | Included | | Enforced 2FA for the Owner | — | — | — | — | ✓ | ✓ | On every plan, an organisation without a verified domain can send 100 live emails in total from `onboarding@sendbaze.com` to its own addresses; see [send before your domain is verified](https://docs.sendbaze.com/get-started/test-without-a-domain.md). Message bodies are redacted after 30 days on every plan. The [pricing page](https://www.sendbaze.com/pricing) has add-ons and SMS packs. ## Pay as you go and the wallet * Minimum top-up R100 by card or EFT. Top-ups of R1,000 or more earn 5% bonus rand, R5,000 or more 10%. * A balance is valid for 12 months from your last top-up. SMS packs are valid for 12 months from purchase. * Optional auto top-up refills the wallet when it falls below a threshold you set. * On a plan, the same wallet pays overage before your saved card is charged. ## When an allowance is used up Sends are covered in this order: included plan allowance, then wallet balance, then postpaid overage at your plan's rate (plans with a saved card, within your spend cap). Otherwise the send is rejected before anything is queued, so nothing is lost silently: | Error | When | | - | - | | `402 allowance_exhausted` | The allowance is used up and nothing else covers the send | | `402 insufficient_credits` | Nothing is included (pay as you go, SMS on Free) and the wallet is empty | | `402 spend_cap_reached` | Your spend cap would be exceeded | | `402 payment_required` | Usage beyond the allowance stayed unpaid for 24 hours after the saved card was declined | | `429 daily_cap_reached` | The Free plan's 150 emails a day | | `403 plan_limit` | A plan limit such as a 6th domain on Starter; the body names the limit and links to upgrade | You get an email and a dashboard banner at 50%, 80% and 100% of any allowance, and the customer webhook events `usage.threshold`, `credits.low`, `billing.payment_failed` and `plan.limit_reached`. Test keys never count against an allowance or the wallet. ## Limits that apply to every plan | Limit | Value | | - | - | | Requests | 100 per second per organisation | | Warm-up | New organisations: 500 live emails on day one, doubling daily while bounces stay under 2%, no cap from day 8 | | Recipients per email | 50 each in `to`, `cc` and `bcc` | | Batch size | 1,000 messages | | HTML or text body | 2 MB | | Attachments | 10 files, 3 MB decoded in total | | Tags | 10 of 64 characters | | Templates | 200 per organisation | | Idempotency key retention | 24 hours | | Message bodies in logs | 30 days, then redacted | | Attachment storage | 30 days | ## Roles Team members have one of five roles. Owners can do everything; admins everything except deleting the organisation; developers send, read logs and manage domains, keys and webhooks; analysts read logs and suppressions; billing sees and manages billing only. 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